Privacy Notice
1. Who is responsible for your information?
Upcraftly FI is responsible for the personal information described in this notice. Contact: info@upcraftly.co.uk.
2. Information we may collect
When you contact or order from Upcraftly FI, we may receive your name, email address, business/company name if supplied, product ordered, messages or enquiries, payment/transaction information needed to confirm payment, and correspondence relating to your order.
3. Why we use it and our lawful basis
We use order and contact information to respond to enquiries, process and fulfil orders, provide customer support, maintain appropriate transaction records and deal with disputes or legal obligations. Depending on the activity, the lawful basis is normally taking steps at your request before entering a contract, performing a contract, complying with legal obligations, or our legitimate interests in administering and protecting the business.
4. Who we share information with
Information may be handled by service providers needed to operate the business, such as email, hosting, banking/payment and professional-service providers. We do not sell customer personal information. If additional third-party analytics, advertising or payment tools are introduced, this notice should be updated to identify the relevant processing.
5. International processing
Some technology providers may process information outside the UK. Where this applies, appropriate safeguards required by data-protection law should be used. The exact position depends on the providers used at the time.
6. How long we keep information
We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including order administration, support, accounting/tax record keeping and legal requirements. Retention periods may therefore differ by record type.
7. Your rights
Depending on the circumstances, UK data-protection law may give you rights to access your personal information and request correction, erasure, restriction or objection, and in some cases data portability. Where processing is based on consent, you may withdraw that consent. To make a request, email info@upcraftly.co.uk.
8. Complaints
If you have a privacy concern, contact Upcraftly FI first so it can be investigated. You also have the right to complain to the UK Information Commissioner's Office (ICO).
9. Cookies and similar technologies
Upcraftly FI should provide information about any cookies or similar technologies actually used by the site. Non-essential cookies or tracking technologies must not be activated until the required consent has been obtained. If analytics, advertising pixels or other non-essential tracking are added later, the site and this notice must be updated and an appropriate consent mechanism added.
10. Changes to this notice
This notice will be updated if Upcraftly FI changes how it collects or uses personal information.